Frequently Asked Questions
We’re here to help. Here are some quick answers our customers often ask.
🐾 What types of pets are your products designed for?
Petinu products are tailored mainly for dogs and cats, but many are suitable for other small pets as well.
🇺🇸 Do you ship internationally?
Currently, we only ship within the United States to ensure fast and reliable delivery. International shipping is in our future plans.
🚚 How long does delivery take?
Delivery typically takes 5–10 business days depending on your location within the U.S. All orders are shipped with tracking.
📦 Can I track my order?
Absolutely. Once your order is shipped, you will receive a tracking number via email so you can monitor its journey.
💸 What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your order, contact us and we’ll make it right — no questions asked.